We have adopted certain strategies, which ensure that our client is kept up to date as to the status of the claim and our final report is generally made available to our clients within 5-7 working days after our first meeting with the insured, depending on the circumstances and size of the claim and on the insured supplying requested information.

The appointment to meet with the insured is generally arranged within a couple of hours after receipt of instructions. Our report includes a full description of the circumstances, information from the police, moral risk, adequacy of the sum insured, proof of ownership, gathering replacement quotations, risk improvements and a schedule for proposed settlement.

On receiving settlement instructions and if required, we obtain a signed Agreement of Loss/General Release/Tender of settlement and issue the replacement orders, when applicable, to bring the claim to finality.

Sid Mann, Diederik Harkema, Arno Van Den Bergh, Pieter Oosthuizen, and David Mann, deal with most of these claims.